Privacy & Return Policy - Alluring Auras

Return Period:

Within 3 days from the date of delivery of the order customers can request a return

Condition of Products:

If the customers want to return the products then they should be in unused, unopened, and resalable condition with all original tags and packaging.

Conditions for Return :

If the product is found damaged while receiving it then he/she can request for a return.
If the customer received wrong product then he/she can request for a return.
If customers want to return unopened products & there is no fault from our side then customer is responsible to return them in good condition.

Return Process:

Customer must contact us on our email id or whats app number to request a return .
Customers are not allowed to visit our physical stores for returning the products since their procedures are different.
Once we approve a return request, we will inform Courier to collect the products within two days.
If it’s a cash on delivery order then courier will refund the amount at the same time.
If customers are paid online then we will refund the amount in the same way once we receive the item from the courier.
It will take few working days to receive the refund amount in customer’s account.

Return Shipping:

If the customer wants to replace the unopened items without any fault from our side then customer has to pay 18 AED (UAE Address) shipping charges
If we don’t have the specified item to replace then we will refund you after deducting the shipping charge 18 AED (UAE Address).
If the customer gets wrong item or damaged item from our side then shipping charge won’t be deducted.

Damaged or Defective Products:

If the products have any issues(damage ,leakage or received wrong item) then customers must provide photos or proof of the issue .
We will return the products only when we found that the reason is genuine.

International Returns:

Contact Information:

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